Customization
More than a CCaaS solution, a development tool.
uContact is flexible. We are the opposite of a rigid, unchanging Contact Center as a Service (CCaaS) solution. Thanks to its low-code programming tools, based on drag-and-drop systems, our clients can customize their platform according to their needs and operations.
Workflow Designer.
Automate and manage your interactions in a visual and user-friendly way with our low-code programming Workflow Designer. With drag-and-drop technology, you can easily choose the features you want to add to your workflow without having to be an expert programmer.
Form Designer.
Don’t have a CRM software? Don’t worry! You can use our different preset forms according to your business vertical (CRM Lite, Sales, Collections, and more), or tailor-make your own using our Forms Designer. Choose the data field type, drag it to the forms’ screen, and you’re done!
Reports Designer.
Better decisions are always made when based on real, accurate data. Use one of uContact’s 200+ reports or create your own from scratch, and get visually powerful and easily interpretable reports of what’s happening in your business. And the best part is that you can automate their creation by scheduling the dates and times you wish to receive them!
Integrations & API's.
We believe that no successful system should be isolated from what is going on around it. That’s why uContact can be easily integrated with other third-party solutions or Web Services using either a Rest API or an iFrame. You see? There’s almost nothing you can’t do with us.
Deployment.
Our main goal is to help you achieve better business outcomes, no matter where you are or how you choose to install it: on-cloud, on-premise, or both! With uContact, you can be active no matter where you are.
Secure.Reliable.Scalable.
Secure.
Reliable.
Scalable.
It's multi platform.
Using WebRTC technology, you can access uContact directly from your browser, without having to download or install anything. Supported platforms: Mac OS, Microsoft and Linux.
Move to the cloud.
Thanks to our official partnership with Google Cloud, you can move your operations to the cloud and effectively deliver a secure and scalable omnichannel experience to all of your clients.
On premise is still alive.
We’re firm believers that on-premise deployment is still alive, and that’s why it’s included in our options. Launch your operations on your local server with minimum hardware requirements.
Want to know more about our low-code programming tools?
Get the full list here.
