Auto Dialers
Predictive, Preview, Powerdialer, Progressive & Reverse Progressive
IVR
Interactive Voice Response
Voice Broadcast
Massive voice messages & campaigns
ACD
Automatic Call Distribution
Social Media
Facebook
WhatsApp Business
Official business account & sender profile.
Automation & AI
Native & customizable Bots.
Live Assistance webchat
Live assistance WebChat
Email
Bulk or 1-to-1 email campaigns.
SMS
Bulk or 1-to-1 SMS campaigns.
Workflow Designer
Create your own activity workflows
Form Designer
Capture data your own way
Report Designer
Low-code programming tool
Integrations & API's
Easily integrate with third-party solutions
Deployment
On cloud, on premise or hybrid
workforceManager
Agent portal, Forecast demand & more.
Real-time dashboard
Abandonment rate, Wrap-up time & more.
Reports & Alerts
Real-time or scheduled reports & alerts.
gamification
Daily games, monthly rewards & more!
Agent coaching
Whisper feedback, Internal chat, Multichannel recordings
